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Key lessons regarding cross-border solutions in Interim Management
The client is a globally active technology group with its headquarters located in Switzerland. The Group Human Resource Director approached butterflymanager GmbH, the Swiss partner of IXPA, with the project request. They were looking for an interim manager for the Asian operations hub in China due to a sudden loss of personnel.
The solution for the client – and a perfect local interim manager – was provided by Interim Management Solutions (IMS), a subsidiary of J.M. Gemini, the Chinese partner of IXPA. The framework conditions, the contract and the conditions comply with local requirements in China. This project is a prime example for how cross-country cooperation works: In three languages (German, English, Mandarin) – and in different time zones.
Starting point for the request for an Interim Manager with butterflymanager was the solicitation of the CFO at company headquarters in Switzerland. It was determined that the demanding recruitment process for a highly qualified successor would take quite a bit of time.
The important Asian operations hub, however, should not remain without a competent local Finance Director for an extended period of time. The operative finance business could not be allowed to suffer delays, especially not so shortly before preparation of the annual financial statement. Nor was it an option to send someone from the company’s headquarters to China for several months as an interim solution.
Following a briefing by butterflymanager in Switzerland, IMS selected and presented Chinese candidates in China. After the decision for the top candidate was made, the final contract between the two companies was concluded in China in accordance with local requirements. The Interim Manager was then able to start working immediately after obtaining approval by the headquarters in Switzerland. The entire process was completed to the full satisfaction of the client within 3 weeks.
Key Learnings for Cross-Border Projects
The following learnings were decisive for the success of butterflymanager and IMS, the partners within the IXPA Group:
It goes without saying that the basis for the success of global cooperation is a deep personal trust among the IXPA partners.
If the road to the final destination, sometimes throws in another diversion or an unforeseen, but necessary compromise after all, then perseverance, a good sense of humour and the desire to deliver a 5 star service are essential to success!