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A major clinical center in The Netherlands was experiencing performance issues resulting from a lack of management skills, weak information systems and an ad hoc approach rather than a goal orientated business strategy. As a consequence of these issues, there was a lack of synergy across the healthcare organization and poor co-operation between departments.
IXPA’s partner in The Netherlands, Edelenbos Executive Solutions, appointed an experienced interim manager who was chosen specifically for her ability to change the culture and the whole look and feel of the organization. During her career she had been a top manager in health and in both the public and private sector for over 24 years. She was selected for her energy, passion and focus on goals, solutions and empowerment.
She was able to create a healthy financial position and strong business model. The restructuring process focused on putting the right people and resources in place for patient-orientated thinking and working. Internal and external collaboration was optimized to develop a healthy working atmosphere and positive culture.