Interim Transformation Programme Director

The Situation

A FTSE 100 support services business with a global revenue of £8bn needed interim management support after issuing a profits warning. Based in the UK, the company has 40,000 employees and a large subsidiary in Germany. A thorough review of the business and a transformation programme would be required to enable change to take place in the way it delivered its services, firstly in Europe and then internationally.

The Solution

IXPA’s UK partner, Williams Bain, appointed an interim transformation programme director to oversee and direct the transformation programme. John, who is located in the UK and can speak business-level German, has an outstanding reputation for delivering global business-led transformation. A business review highlighting areas for transformation was carried out, and a robust business case and fully-costed programme plan was drawn up. Through thorough measurement and analysis, our interim manager was able to monitor the effectiveness of the transformation work and track the benefits to our client. Progress was communicated throughout the business, ensuring our expertise and insights had a wide reach within the organisation. The plan was delivered using the client’s existing resources, ensuring every area of the business bought in to the proposals and the delivery. This helped to develop a culture of responsibility, particularly relating to profit, to deliver business stability for the future.

The Outcome

The business regained its confidence, and is making strong progress. Unprofitable contracts were renegotiated or terminated, and global processes standardised. The target operating model (TOM) was created and approved by the group board, and is now being implemented by the interim transformation programme director as he continues to work in conjunction with the business. The positive and effective changes that have been made so far have been received with confidence by City analysts.